FAQS

Shopping/Order related issues


departure-travel / Customer Service Hotline

0800-732-733 
(From Monday to Friday: 9am- 6pm) 

Taipei Flagship Store|1, No. 33, Fuxing North Road, Songshan District, Taipei City, 105 (MRT Nanjing Fuxing Station Exit 5)


  • How to join us?
    Simply confirm the Terms of Service and fill in personal information to apply members for free. >>> Join Now

    We will send relevant promotions and any information of notification to your email, so be sure to fill in the correct information. If you fill in incorrect information, it might cause trouble; such like: you couldn’t sign in successfully, you couldn’t receive the relevant information from us. Please must pay close attention!

    When you have finished the application, the system will automatically send a confirmation letter to your email, please keep this letter and preserve your password privacy properly to protect your rights.
  • Forgot your password?

    If you forgot your password, please turn to “Forgot Password” to fill in your email and name which you apply for and click “SEND”. After our system check is correct, the system will immediately send a verification link to your email mailbox.

  • How to modify your personal information and password?

    Please go to "Member Center" to sign in, and then click on "Edit personal details" to modify. To change your password, please enter the password you want on “Password” and “Confirm Password” again. After that, press “send” to change your password. Please wait till it pop up the window which shows “Successfully modified”, and then sign out immediately and re-sign in with your new password.

  • How to shop?

    We provide simple and secure shopping process, and you can start shopping without signing in. 
    Shopping process:

    • Step 1. Choose Product
    • Step 2. Add to Cart
    • Step 3. Fill in the Order Information 
    • Step 4. Confirm  the Oerder Information
    • Step 5. Proceed to PayPal Checkout
    • Step 16. Complete Order

    Reminder: The product inventory will not be reserved if you did not checkout. The inventory will be allocated by checkout order.

     


     

  • How to pay?
    We currently only support PayPal payment for foreign currency. If you choose PayPal at checkout page, it will be paid directly by foreign currency.

    Due to transaction between different countries produce currency exchange fees, the price of products are calculated based on the exchange rate and fees.

    Paypal does not support receiving RMB and VND, and the settlement will be calculated with “TWD”. Your actual total amount will be charged by the exchange rate of your bank of credit card.
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