FAQS

TSA Combination Lock Setting


All Departure luggages adopts Travel Sentry approved TSA accepted combination locks.

TSA accepted locks allows your luggage to be safely opened by authorities using universal master keys, speeds up the inspection process and prevents unwanted damage to your luggage.


  • The Pinnacle Collection (HD505)

    How to set your TSA combination lock on your Pinnacle luggage

    Step 1. Set dials to factory preset combination 0-0-0

    Step 2. Open the lock by pressing down on the button on the side of the lock. The lock will be released.

    Step 3. Turn to the back of the lock to find a tab, push it to “SET” mode.

    Step 4. Set the dials to your desired personal combination. Make sure to write down your combination for reference. Once set, we will not be able to reset it for you.

    Step 5. Secure the lock by pushing the tab on the back of the lock back to “OFF” mode.

    Please note that this lock may be opened by transport security agencies (ie. TSA agents) utilising a secured access device which is independent from your personal combination.


  • The Sant'Andrea Collection (HD502)

    How to set your TSA combination dial on your Sant'Andrea luggage

    Step 1. Set dials to factory preset combination 0-0-0. The zippers need to be unlocked to set the combination dial.

    Step 2. Open the lock by pushing the TSA access slider in the direction of arrow. Both zipper pulls will pop open.

    Step 3. Using a pen, push the switch down (located to the RIGHT of the combination dial)until it clicks.

    Step 4. Set the dials to your desired personal combination. Make sure to write down your combination for reference. Once set, we will not be reset it for you.

    Step 5. Release the switch by pushing the TSA access slider. Your personal combination is now set.

    Please note that this lock may be opened by transport security agencies (ie. TSA agents) utilising a secured access device which is independent from your personal combination.

  • The Manzoni Collection (HD501)

    How to set your TSA combination lock on your Manzoni luggage

    Step 1. Set dials to factory preset combination 0-0-0. The zippers need to be unlocked to set the combination dial.

    Step 2. Open the lock by pushing the TSA access slider in the direction of arrow. Both zipper pulls will pop open.

    Step 3. Using a pen, push the switch down (located to the RIGHT of the combination dial)until it clicks.

    Step 4. Set the dials to your desired personal combination. Make sure to write down your combination for reference. Once set, we will not be reset it for you.

    Step 5. Release the switch by pushing the TSA access slider. Your personal combination is now set.

    Please note that this lock may be opened by transport security agencies (ie. TSA agents) utilising a secured access device which is independent from your personal combination.

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